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Tips for resetting your Marketplace password and unlocking your account


published to November 19, 2014

If you’re trying to reset your password and don’t receive an email from Marketplace, you may be using the wrong username. To make sure you’re using the correct username and log in again, follow these two steps:

  • get username
  • reset your password

Make sure you are using the correct username and get

  • If you created your Marketplace account before February 2014, your username is probably not your email address.read Requirements for creating usernamesThis may remind you of the username you created.
  • If you can’t remember your username,[ユーザー名を忘れましたか?]Click.
  • To recover your username, you must correctly answer three security questions.
  • If you answer the questions correctly, you will receive an email at the address you specified when setting up your account. (This may not be the email account you normally use. If you do not receive the email, please check your spam or email folders, or check other email accounts you may have used. please.)
  • The email contains your username.
  • Log in to your Marketplace account using that username.
  • You can now change your password.

Please change your password

  • If you forgot your password or want to change it, click “Forgot your password?” An email will be sent to the address you specified when setting up your account. (This may not be the email account you normally use. If you do not receive the email, please check your spam or email folders, or check other email accounts you may have used. please.)
  • Once you receive the email, click the link in the email and follow the instructions to choose a new password. If that doesn’t work, cut and paste the link into your web browser.
  • Log in to your Marketplace account using the correct username and new password.

If these tips don’t work, Please contact the Marketplace Call Center. A customer service representative can reset your password or unlock your account.



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