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Need to submit your document to the marketplace?


published to August 12, 2014

We will communicate with you by mail, email, and phone, as long as we have the information provided by the Health Insurance Marketplace.® The application does not match the data in the file. It is important that you submit the required documents. This ensures that our customers remain covered through our marketplace and receive all assistance with premiums and cost sharing.

We receive thousands of documents every day, and we review these documents around the clock to ensure they are eligible for Marketplace coverage. If you have already mailed or uploaded your documents, we will let you know once the review is complete.

If you have received reminder phone calls, letters or emails from us and have not submitted the documents we ask for, now is the time. Starting this week, some of you will receive a warning notice in your email informing you of: September 5, 2014 is the final deadline to submit these documents.

If you do not answer:

If you do not act now, we will send you a final notice in September that your Marketplace coverage will end on September 30th.

Here’s what you can do right now to make sure you stay protected.

  • Please see the marketplace eligibility notice or reminder notice to see who needs to provide more information and review the list of required documents.

  • Log in to your Marketplace account Then select the current application. Use the menu on the left side of the screen to[アプリケーションの詳細]Click. The next screen displays a list of data matching issues (referred to as “inconsistencies” on the screen) in your application. Follow the steps for each discrepancy and upload the necessary documents to fix the issue.

  • Do not use the following characters in the name of the file you upload. / \ : * ? “|.
  • Get step-by-step instructions on how to upload your documents.

If you have received a letter from us but believe you have already submitted your documents, or have any questions, we are here to help. Please call the Marketplace Call Center 1-800-318-2596 Tell them you received a data match warning notification. TTY users should call her at 1-855-889-4325. Calls are free.

You can also reach out to our community partners for one-on-one support. It helps you find the documents you need and upload them to your website. To find these local partners, please visit: Find local help.

If you have submitted your documents and have since received another email or phone call from us or your insurance company, we may still be verifying your information. We’ll let you know when your information has been processed.

We understand how important it is for you and your family to stay covered on the Marketplace, and it is important to us. We have everything you need to solve these problems. We will continue to work with our customers to ensure that



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