published to November 18, 2016
When you sign up for Marketplace health insurance, we’ll send you an email from time to time. Unfortunately, there are malicious actors trying to scam you with emails that appear to come from the Marketplace, but are actually trying to steal your information or infect your computer with viruses.
Marketplace works closely with law enforcement agencies to identify, prevent, deter, and prosecute these criminals, and has strong systems in place to protect your information.
There are also some important ways to protect yourself.
Beware of “phishing” emails
- “Phishing” (or fraudulent) emails appear to come from trusted sources and often contain links to fake login pages on fake websites.
- The subject may be threatening or promise some special benefit.
- May contain bad grammar, misspellings, and generic greetings such as “Dear Customer”.
- Your email address does not match your official Marketplace email address (Marketplace@healthcare.gov or firstname.lastname@example.org). Email addresses for emails that claim to be from Marketplace should end in “.gov”, such as HealthCare.gov.
If you believe you received a “phishing” email
- Do not click on links or download attachments. It may contain malicious code that can infect your computer with viruses, or a keystroke logger that records what you type.
- Do not reply to messages. Instead, ignore or remove it.
- If you receive an email that seems suspicious and you want to confirm if there really is an issue that needs to be addressed, please visit HealthCare.gov. You can check if the status in the email is correct. Contact the Marketplace Call Center Still have questions?
- Never share personal information via email. Marketplace will never ask for your username, password, social security number, or bank account information via email.
- If you’re worried about the security of your internet connection, take a few minutes Learn how to make sure it’s safe.
For more information