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Doctors, Retail Employees Face More Threats, Attacks


According to a survey by the Federation of Physicians KNMG, more than a third of doctors have been threatened or intimidated at least once. More than 1 in 10 he receives death threats. According to the union’s FNV and CNV, store clerks have often had to deal with verbal abuse and aggression since the coronavirus pandemic.

KNMG conducted a survey of 562 physicians. Threats against them range from verbal and physical assaults and online threats to harassment and threats against doctors’ families. While most threats come from patients or their families, doctors also face attacks from citizens and action groups outside the doctor’s office. Aggression causes stress, according to KNMG. Some doctors feel less safe at work.

According to KNMG, intimidation creates a “real risk of absenteeism and dismissal of medical professionals.” Federation president Rene Hemann said: “Given the major staff shortages in the medical sector, we need to keep all our doctors in their professions. is an additional reason to take action against attacks to prevent exfiltration.”

Only 6% of doctors report violence to the police. Physicians report incidents because they feel threats are part of their profession (23%) or because reporting them is meaningless because nothing happens (40%). plug. Some did not think the threat was serious enough to deal with it (41%).

Doctors aren’t the only ones facing more threats and attacks. The clerk also deals with verbal abuse from customers, according to the union’s FNV and his CNV. During the coronavirus pandemic, customers sometimes vented their frustrations about mandatory face masks and social distancing to store employees. The union said no.

“People are under more pressure and you can notice it. “For example, if a customer comes into the store asking for a brochure offer and it’s sold out in the store. That customer completely loses it to the store employee. Shorter fuse than pre-corona.” It has become more frequent.”

FNV’s Linda Vermeulen also found that staff members often face intimidating behavior, especially now that the holidays are approaching. “I hear that stores are getting busy with all sorts of offers and advertisements. Retail chains are very busy trying to keep occupancy low. Employees report that customers don’t understand if they don’t help right away.People regularly react impatiently, sometimes even with short fuses.”

Understaffing is a key factor, according to two union officials. “Since the coronavirus, employees are in workplaces with fewer colleagues. Employers can address these issues by doing their best to retain extra staff. It’s also good for customers.” ”he said Vermeulen.

Having more staff makes it easier for employees to deal with complaints, Twerda added. She also said that employees have become somewhat accustomed to rude customers and are increasingly putting up with anti-social behavior without complaining to their employers.

Supermarket umbrella organization CBL said “unfortunately, attacks on store clerks are a constant occurrence” and that employees were as prepared as possible. The organization has yet to receive a signal that this attack has increased recently due to higher prices.

INretail, an organization in the retail sector, said it was definitely noticeable in the Corona era to be more aggressive. was reflected in the shop. INretail emphasized that the majority of shoppers are well behaved and only a minority are harassing store clerks.



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