As American companies continue to grapple with ongoing problems, labor shortage brought about by COVIDWith the -19 pandemic, many people who have left their jobs in the past few years may never return.
Robots are now starting to fill empty roles that humans have left behind.
Autonomous delivery robots are popping up in hotels, airports and other public spaces as understaffed businesses increasingly rely on emerging technologies to maintain service.
Ritukar Vijay, co-founder and CEO of robot maker Ottonomy.IO, said his company’s products don’t replace workers, they fill a gap and help both businesses and consumers. says.
Vijay told Fox Business, “We are not making any staff changes because the labor shortage is so severe that our current customers’ staff are already strained.” The bottom line is that we’re enabling the bare minimum of staff to do more, and our end customers won’t pay for extra services.”
Ottonomy’s delivery robots can navigate indoor and outdoor crowds and deliver food, parcels and supplies in compartments the size of a standard shopping cart.
Ottonomy has customers in Europe, the Middle East and North America (including the US and Canada). The company has been running a live service at his CVG airport, which serves Cincinnati and Northern Kentucky, for the past six months or so, allowing flyers to order food and retail items from the app and You can have it delivered to your gate.
Of the 2,000 Autobot deliveries on CVG, no safety issues have occurred so far. The technology will soon be available at Philadelphia and Rome airports.
Vijay said his company has also conducted pilots at several companies. America’s largest retaileroffers customers a contactless, curbside pickup experience coordinated by an app where a robot delivers the order to the customer’s vehicle.
Ottonomy offers robots through a subscription model called Robotics as a Service (RaaS). It’s more efficient, safer, and cheaper than traditional third-party shipping services. From his first month of installation, the company offers customers a return on investment of up to nearly 50% of the cost of delivery services, Vijay said.
While delivery bots can communicate with humans via screens that display a variety of information and speakers that send voice messages, Vijay doesn’t expect to see robots serving customers in sit-down restaurants any time soon. says no.
“Serving is a whole different experience,” he explained, noting that people enter restaurants “to experience the warmth of being served.”
Robots cannot provide it – yet.